1/27/2024 0 Comments Officeworks print me![]() ![]() I can believe how low you treated my client telling him to go to current affair. No one smiling no one giving an iota about the customers. Not even a simple sorry not at all just your little flex about your lil managers job at Coburg. How about YOU ring finance and see what you all could have done as a team to help my client instead of looking down on him and treating me like I was a simpleton. While you repeating yourself over and over got us nowhere. ![]() And Josh the manager the support industry is very small and tight word of mouth can cost your company a lot of sales. Heres s fun fact for ya when the customer is upset offering an apology on top of a recovery credit, increases customer satisfaction in the resolution to 74%. Funny thing that maanager of mine who taught me that went on to be a senior manager in your region.Let me tell you something Josh the manager if there was a review on google like this about my leadership style and interaction with not only a customer but one with disability challenges not sure I would have my job anymore. When I was a leader i would rather give my manager an apology about a credit I gave or whatever i needed to to resolve their greivence than to wait for permission and lose that customer. In case it slipped your mind customers like myself and my client is what got you your Josh the Manager promotion and 30c an hour raise. You think of yourself as a boss not a leader absolutely no talent in that Google the difference. Josh the manager thank you for your judgement and the gobsmacking lack of service, empathy, your listening skills and zero management skills were on parr I will correct you though Josh the Manager, and this comes from years and years of leadership roles I have under my belt. Josh the manager is the man at officewoirks Coburg. ![]() This is part three see officworks coburg google r3view then head office and funny enough whnat do i see as the complaint below me?Well after repeating the same sentence over and over at the same time cutting my client off mid sentence he made it clear that was it he refused to go round and round with the same story however WAS willing to loet me know every 5 seconds or so while raisng his lanyard to our faces letting us know his name was Josh the manager over and over and very similiar tolsmiley his title made him entitled in his eyes. Part 3 of the most disgusting service ever ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |